Privacy Policy

Vyala Technologies ("Vyala", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vyala.tech or use any of our products and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

1. Information We Collect

Information you provide directly

When you fill out a contact form, request a demo, or sign up for our services, we may collect:

• Full name and email address
• Company name and job title
• Phone number (if provided)
• Messages and enquiry content
• Payment information (processed securely via third-party processors)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages visited, time spent, and referral source
• Device identifiers and cookie data

Information from third parties

We may receive information about you from third-party services such as analytics providers, advertising partners, and CRM integrations that you connect to our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your enquiries and fulfil demo requests
• Send transactional communications (e.g. booking confirmations)
• Send marketing communications where you have opted in
• Analyse usage patterns to improve product experience
• Comply with legal obligations and enforce our agreements
• Prevent fraud and ensure platform security

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers — third parties that help us operate our business (hosting, analytics, email delivery, payment processing)
• Business transfers — in the event of a merger, acquisition, or sale of assets
• Legal requirements — when required by law, court order, or government authority
• With your consent — for any other purpose with your explicit permission

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies — required for the website to function (e.g. theme preference)
• Analytics cookies — to understand how visitors interact with our website
• Marketing cookies — to measure the effectiveness of our campaigns

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Form submissions are retained for a maximum of 24 months unless you request earlier deletion.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@vyala.tech. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@vyala.tech
• Website: vyala.tech/contact
• Address: Bengaluru, Karnataka, India